Refund policy

Last updated October 1, 2026

Every piece is printed to order for you, so all sales are final. We do not accept returns or exchanges for change of mind or sizing — please check the size chart on each product before ordering.

Damaged, defective or wrong items

If your item arrives damaged, has a printing defect, or is not what you ordered, we will replace it at no cost to you. Just:

1. Email info@careychen.com within 14 days of delivery.
2. Include your order number and a photo of the problem.

We will send a replacement, or issue a refund if a replacement is not available. You do not need to send the item back unless we ask you to.

Original artwork and limited editions

Original paintings and limited-edition pieces are one of a kind or numbered, so they are final sale. If one arrives damaged in shipping, contact us within 48 hours of delivery with photos of the item and packaging and we will make it right.

Refunds

Approved refunds go back to your original payment method. Your bank or card issuer may take a few business days to post it.

Cancellations

Because orders go to print quickly, we can only cancel an order if you email us within 24 hours of placing it and it has not yet been printed.

Questions

Email info@careychen.com.